How RocketNet Fibre ISP cut customer support times by 75% and boosted customer satisfaction – CASE STUDY
The Challenge Handling high call volumes and subscriber misinformation Like many ISPs, RocketNet continually faces high volumes of WiFi-related calls, especially since the onset of the COVID-19 pandemic. According to Founder and CEO Simon Swanepoel, almost 80% of support calls from customers are for internal WiFi issues like interference or poor coverage. “We’re looking at…
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