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Home
Coverage
Sign-Up
Networks
Business
Help
Status
Contact

Knowledge Base

Search the RocketNet Knowledge Base

Billing and Accounts

Can I perform a manual payment?
Can I upgrade my line speed at any time?
Contract period and agreement terms?
What happens if I placed an order and I change my mind?
What Payment methods does RocketNet Support?

Connectivity

Router Setup
- Can I set up parental control on the router so that my kids cannot access the internet in the evenings?
Wifi

Can I check my bandwidth utilization?
Can I check my data usage?
Do you offer a static IP Address?
How to perform a Speedtest
Is my RocketNet Fibre going to stay online during a power outage?
What are “symmetrical speeds”?
What do I use as my SMTP Relay server?

Sign-up

Can I downgrade my line speed at any time?
Can I still get connected in the future?
How long will it take for me to get my service?
What are the benefits of fibre to homeowners?

Fibre Network Operators

Blitz Fibre
- Articles coming soon
Boleng Fibre
- Articles coming soon
Century City Connect
- Articles coming soon
Evotel
- Articles coming soon
FibreSuburb
- Articles coming soon
FrogFoot
- Articles coming soon
MetroFibre
- Articles coming soon
Mitsol
- Articles coming soon
MTN
- MTN PPPOE MTU
Octotel
- Octotel Fibre Frequently Asked Questions:
SADV
- SADV Price Increase
Vumatel
- Articles coming soon

General

Can I change my ISP?
How fast is RocketNet?
Who is RocketNet?

Troubleshooting

My Internet is Down
- My Fibre Internet is not working or is down

Why are international speeds often slower than local speeds?

RocketNet

RocketNet is a Division of Directel Communications (Pty) LTD
IECS: 0382/IECS/MAY/2009
IECNS: 0382/IECNS/MAY/2009

© 2019 RocketNet.

ADDRESS:

189 Olympic Duel
Northlands Business Park
Hoogland
2169