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Support App (Probe)
Customer Portal (LaunchPad)
Customer Reviews
FAQ
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Acceptable Use Policy (AUP)
Fair Use Policy (FUP)
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General Terms
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Accounts
Can I perform a manual payment?
What Payment methods does RocketNet Support?
General
Can I downgrade my line speed at any time?
Can I upgrade my line speed at any time?
Contract period and agreement terms?
What happens if I placed an order and I change my mind?
General
Can I check my bandwidth utilization?
Can I check my data usage?
Do you offer a static IP Address?
Is my RocketNet Fibre going to stay online during a power outage?
What are “symmetrical speeds”?
What do I use as my SMTP Relay server?
IPv6
Does RocketNet support IPv6?
Router Setup
Can I set up parental control on my router?
Mikrotik Router Tips
Unifi Security Gateway MTU & MSS Clamping
What DNS Servers does RocketNet use?
Troubleshooting
Any RocketNet IPERF Servers?
How to perform a Speedtest
My Fibre Internet is not working or is down
Why are international speeds often slower than local speeds?
Wifi
4 Reasons Why Your Wi-Fi Is So Slow
Changing your Wi-Fi Name?
I live in a large house, do you do Wi-Fi Site assessments?
Century City Connect
Articles coming soon
Converged Group
Articles coming soon
Evotel
Articles coming soon
FibreSuburb
Articles coming soon
FrogFoot
Articles coming soon
LinkLayer
Articles coming soon
MetroFibre
Articles coming soon
MTN
MTN PPPOE MTU
Netstream
Articles coming soon
Octotel
Octotel Fibre Frequently Asked Questions:
Openserve
Openserve PPPOE MTU
SADV
Articles coming soon
Vumatel
Articles coming soon
General
How fast is RocketNet?
Who is RocketNet?
General
Can I change my ISP?
Can I still get connected in the future?
How long will it take for me to get my service?
Moving homes?
What are the benefits of fibre to homeowners?
