Remote Support

RocketNet Probe

RocketNet has created a remote support app to help with troubleshooting and network testing. Various network tests are performed to try and  determine what issues you may be experiancing and how it can be resolved.

At RocketNet we strive to ensure that every customer can receive the best connection possible over our network. Unfortunately, there are times where your internet performance may not be perfect and you may experience problems like:
– Speed issues
– Buffering video
– Wireless coverage issues
– Specific device problems, and more

In those cases, RocketNet Probe can help!
With just a few taps of your screen, RocketNet Probe completes the tests required to identify and help fix potential causes of internet performance issues, so you can go back to enjoying your internet package to the fullest!

Please download the RocketNet Probe app from your phones app store.