FAQ

What do I do if I want to know more or place an order?

If you are not sure what to do, please contact our command centre on 0876 100 500 and they will explain everything without bugging you to buy anything.

What does “symmetrical speeds” mean?

This means that your upload and download speeds are the same. If you select a 10mbps service you will have 10mbps download speed and 10mbps upload speed. This is an extremely important factor to consider when choosing your service provider as not many are able to provide this service.

Can I keep my existing Telkom landline number?

Yes. You are able to port your Telkom number to RocketNet. Our low call rates could save you up to 50% monthly.

What are the benefits of fibre to homeowners?

Homeowners can expect an increase in property value. This has been evident in the UK and US markets. You will also have the benefit of enhanced security services as well as a richer internet entertainment experience.

What WiFi router/modem do you install?

We install 3 types of routers dependant on what package you sign-up for. The lower end packages come with a FREE TP-Link (TL-WR840N) the mid packages come with a FREE TP-Link (TL-WR940N) and the higher end packages come with a FREE TP-Link Archer C2.

What is the best way to change my ISP to RocketNet and still keep my email address?

If you choose to change your ISP most likely that your current ISP will offer you an email only service which means you can subscribe to a service from them that only offers email access. We do however recommend that you sign-up for a free Gmail account which will be your free email address for life, regardless of which service provider you use.

TIP: Put an auto reply on your existing email address directing contacts to your new email address.

How long will it take for me to get my service once I have placed my order?

If you are in a RocketNet Fibre ready area and fibre is currently in your estate, activated and live. We estimate 2 to 3 weeks depending on the complexity of the build into your unit/home. N.B- We cannot guarantee the delivery period of Fibre, so please do not cancel services until your fibre has been installed, tested and working.

Am I required to pay anything upfront?

No, you are not required to pay anything until the installation is complete and the service is activated.

Do I own the equipment?

All equipment will always remain the property of the Network Operator and RocketNet. However, the TP-Link WiFi Modem/Router will become yours after 6months from the date of service activation.

How does my free installation Voucher Credit work?

If RocknetNet issued you with an installation voucher, the installation voucher will be credited to your account in equal credits over the period of the voucher and should you terminate the Agreement during the period of the voucher you will forfeit any remaining balance that would have been credited to you if the Agreement had not terminated.

Do you have Terms and Conditions that I have to agree to when placing an order?

Yes, you have to agree with our terms and conditions when you place an order with us. You can find it HERE.

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