Tag: fibre internet

Router Repair

How to Keep Connected: Simple Checks for Your Internet Connection if not working or down.

Are you tired of sudden internet outages disrupting your day? We get it. There’s nothing more frustrating than losing your connection, especially when you’re right in the middle of something important. But fear not! We’ve got some straightforward tips to help you quickly diagnose and fix common issues, ensuring you stay connected when it matters…
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How RocketNet Fibre ISP cut customer support times by 75% and boosted customer satisfaction – CASE STUDY

The Challenge Handling high call volumes and subscriber misinformation Like many ISPs, RocketNet continually faces high volumes of WiFi-related calls, especially since the onset of the COVID-19 pandemic. According to Founder and CEO Simon Swanepoel, almost 80% of support calls from customers are for internal WiFi issues like interference or poor coverage. “We’re looking at…
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Starlink from SpaceX can bridge the digital divide

Starlink is bridging the digital divide

Spearheaded by world-renowned tech billionaire and SpaceX CEO Elon Musk, Starlink is a breakthrough in internet service. Starlink has upgraded the internet with a first-of-its-kind satellite mesh network system providing connectivity to remote parts of the world. The system connects the world by bridging the digital divide between urban and rural communities. Starlink download speeds…
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ISP Versus FNO

Fibre internet service provider versus the fibre network operator.

Internet service provider verse the fibre network operator. There can be confusion between what an internet service provider (ISP) does versus what a fibre network operator (FNO) does. Who is responsible for what when it comes to bringing a rocket-fuelled internet experience into your home? Allow us to explain, to put you in the picture.…
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