Tag: fibre internet

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How RocketNet Fibre ISP cut customer support times by 75% and boosted customer satisfaction – CASE STUDY

The Challenge Handling high call volumes and subscriber misinformation Like many ISPs, RocketNet continually faces high volumes of WiFi-related calls, especially since the onset of the COVID-19 pandemic. According to Founder and CEO Simon Swanepoel, almost 80% of support calls from customers are for internal WiFi issues like interference or poor coverage. “We’re looking at…
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Starlink from SpaceX can bridge the digital divide

Starlink from SpaceX can bridge the digital divide

Starlink is on the brink of providing an upgrade to the way the global economy accesses the internet as we know it. With a first of its kind satellite, mesh-network system Starlink is set to provide internet to even the most remote parts of the world. A project spearheaded by world-renowned tech billionaire and SpaceX…
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ISP Versus FNO

Fibre internet service provider versus the fibre network operator.

Internet service provider verse the fibre network operator. There can be confusion between what an internet service provider (ISP) does versus what a fibre network operator (FNO) does. Who is responsible for what when it comes to bringing a rocket-fuelled internet experience into your home? Allow us to explain, to put you in the picture.…
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