My Fibre Internet is not working or is down

We really don’t like it when our clients have no internet, so here are some checks you can do to self diagnose

1. First things first, I know that this may seem rather obvious but you need to check that everything is securely connected to your power outlet and all the plugs are securely connected into all your routers and modems.
2. Secondly please make sure that all the cables are plugged in and check how securely they are plugged in, we often find that sometimes the cables have not been “securely” plugged in or have “slipped out” slightly.
3. If everything is connected and powered up, you will need to have a look at your modem/ONT (small box without wifi) to identify the info we need in order to help you.
4. Once you have this information please start up a WhatsApp chat with us so that we can assist you.